Frequently Asked Questions (FAQs)

Updated on 21 Oct 2023

About The Event

Swim for Hope is an annual charity swim event that debuted in 2011 at SAFRA Tampines. By 2014, the well-received fundraiser expanded to five SAFRA clubs; and then extended to three days the following year. The parent-and-child category was introduced in 2016, encouraging more children below the age of 13 to join and do their part for charity.
The purpose of this event is to raise money for the respective beneficiaries and this year’s donation will go to Care Corner Singapore, Children’s Aid Society, President’s Challenge, SAF Care Fund, and Singapore Aquatics (Learn to Swim programme under Development Fund). The donations will make up from the event registration fees, online donation, individual and corporate donations.
Registration period for SAFRA Swim For Hope 2023 will be from 1 Aug 2023 to 30 Sep 2023. Swim period starts from 1 Sep 2023 and participants will have to clock in their swim distance latest by 29 Oct 2023 at 18:00HRS.

In this edition, we are bringing back the physical swim to our pools! Participants have the options to select between full virtual swim, full physical swim or hybrid mode where they swim virtually and complete 1KM at selected SAFRA Club! We are also introducing a new individual category of a distance for 15km, and we are proud to include our newest club, SAFRA Choa Chu Kang as one of the swim venue.

Regardless of the mode of swim selected, the swim period shall be from 1 Sep 2023 to 29 Oct 2023 and participants shall submit their distance via the registration portal. The portal will close on 29 Oct 2023 at 18:00HRS and the accumulated distance shall be final distance as recorded.

The event this year will adopt 3 different swim format:

Full Virtual swim Hybrid (Virtual + 1KM physical swim at SAFRA Club) Full Physical swim at SAFRA Club
Participants to swim at their own preferred location & time. After their swim, they will have to submit the swim distance & duration by logging into their profile in the event portal.

Participants to swim at their own preferred location & time. After their swim, they will have to submit the swim distance & duration by logging into their profile in the event portal.

Participants who select the hybrid option will need to clock to 1KM physical swim distance at their selected SAFRA clubs on the chosen schedule date & time.
Participants to swim at the selected SAFRA Clubs on the selected weekend date and time. After swimming, participants will need to submit their swim distances & duration by logging into their profile in the event portal. Participants will utilize the number of slots allocated to them to complete their registered distance.

All the categories of the event have the virtual swim option, however, for hybrid or full physical mode, the number of slots given to each participant will vary. Please refer to below table.

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Category Distance Mode of Swim No. of slots for swim
(For Hybrid/Physical Mode)
FFL 1km Physical Virtual 1
FFL 5km Physical Hybrid Virtual 3
Individual 1km Physical Virtual 1
Individual 15km Physical Hybrid Virtual 8
Individual 55km Hybrid Virtual 1
Team 250km Hybrid Virtual 1
Participants can choose their swim slot at preferred SAFRA Club during registration, or via “My Profile” when they login. Participants will have to book the slot at least 3 days in advance from the scheduled date as the slots are on first-come-first-serve basis considering there is a limit to the pool capacity in each slot. For example, the cut-off time to book slot on 14 Oct will be on 11 Oct 2023, 23:59HRS.

Please refer to the schedule below and kindly note that slots are on first-come-first-serve basis. As there is a limit to the pool capacity in each slot, slot booking is closed 3 days prior to swim dates.

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SAFRA clubs Date Slots Available
SAFRA Choa Chu Kang 14 & 15 Oct 2023 Slot 1: 8:00HRS – 10:00HRS
Slot 2: 10:00HRS – 12:00HRS
Slot 3: 12:00HRS – 14:00HRS
Slot 4: 14:00HRS – 16:00HRS
Slot 5: 16:00HRS – 18:00HRS
Slot 6: 18:00HRS – 20:00HRS
SAFRA Toa Payoh 21 & 22 Oct 2023
SAFRA Tampines 28 Oct 2023
29 Oct 2023 Slot 1: 8:00HRS – 10:00HRS
Slot 2: 10:00HRS – 12:00HRS
Slot 3: 12:00HRS – 14:00HRS
Please note that swim distance submission will close at 18:00HRS on 29 Oct 2023.

Event Registration

You can participate by following the steps below:
  1. Visit www.safras4h.sg to register for the event
  2. Select the category that you would like to join & complete the registration process
  3. Upon completion of payment and successful registration, you will receive a confirmation e-mail
  4. Once swim period starts on 1 Sep 2023, you may start clocking the laps & upload your swim distance by logging in to the same link. Swim on!
The closing date for registration is 30 Sep 2023, 23:59HRS.
Participants will receive a confirmation slip via email upon successful registration.
Please reach out to us via e-mail at [email protected].

There are 3 main categories available: Parent-and-Child (Families-for-Life) Category, Open Individual Category and Team Category.

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Category Distance Registration Fee
Families For Life
1 Parent & 1 Child (6-12 years old)
1KM $35
5KM $50
Additional person for Family Category (up to 2 pax) $12 per pax
Open Individual
(13 & above)
1KM $22
15KM $38
55KM $55
Team
(Min. 5pax to form a team)
250KM $45 per pax
Participants can pay via VISA or MasterCard through the redirect online payment portal after completing their registrations.
The registration fees collected will be donated to the respective beneficiaries.
It is recommended that participants know basic swimming skills and declare any health issue during registration. The Open Individual Categories are open to participants 13 years old and above, however, participants aged 12 years old & below may participate with consent given from guardian or parents.
Children aged 12 years old and below are advised to participate in Family Category for safety reasons as well as for family bonding time. However, they may participate in the open individual category with parents or guardian consent if they would like to take up the challenge.
A minimum of 5 participants are required to form a team, however there is no limitation to the maximum number of participants. The biggest team formed will receive a token of appreciation.
Please find the steps below for reference:
  1. The representative of the Team may register via www.safras4h.sg and select the “Team category”
  2. Team representative will be prompted to input the details of the team and to make payment according to the number of members registered (e.g. if the no. of members is 10pax, payment required will be for 10pax)
  3. After successful registration, Team Representative will receive a team code to be shared with all the team members. Team members can use the code when creating an account in the event portal. Upon usage of the code, the page will show that no payment is required as registration fee is already paid for by Team representative.
  4. Team member can then use their own account to submit their own swim record. Submissions by all team members will be accumulated and displayed under the team page.

As the minimum number to form a team is 5pax, Team representative will need to first pay for 5pax (including him/herself) upon registration. Once registration is done, Team representative will need to pass the team code to the remaining members to register (no additional registration fee will be collected for the other 4 members as Team representative has purchased 5 slots in total).

Afterwards, for addition of new team member, Team representative may pass the team code to the intended new member and intended new member will need to purchase his/her own slot & use the team code to be included into the same team.
Addition of team member is allowed as long as it is within the registration period. Please note that registration closes on 30 Sep 2023, 23:59HRS. However, existing team participants who has already created their account via the event portal cannot be removed from the team.
Yes, participant can join more than 1 category, however s/he will need to use a different e-mail address for the subsequent category s/he would like to register for.
All registrations are non-refundable and therefore you will not be able to change the category that you have registered for once registration is successful. However, you may join more than 1 categories as long as a different e-mail address is used for the registration.

Event Mechanics & Swim Submission

Participants may submit swim distance by logging in to www.safras4h.sg using their registered e-mail. Depending on the category participants have signed up for, they can strategize their swimming schedule and pace themselves to achieve the goal in a cumulative manner. Please note that the cut-off time to submit swim distance will be on 29 Oct 2023 at 18:00HRS.
Unfortunately, our current platform does not support syncing of the underwater smartwatch. Participants can still use the underwater smartwatch to track their swim distance and submit the record via the event portal.
You will appear on the leaderboard once you have submitted your first swim record. Subsequent swim record submission will be accumulated and reflected accordingly.
Please write in to [email protected] with a screenshot of the suspicious entry and investigation will be carried out. To ensure that the event runs smoothly, we will be conducting random checks on the submission of swim distance periodically.
Yes, this is not a competitive marathon. Participants are free to use their own swimming aids to complete their swim distance.
Although this event is not a competition marathon, participants are strongly encouraged to complete the swim distance based on the category they have registered.

Participants who have chosen full virtual format may swim at their preferred pools at any time. For participants who opted for physical or hybrid options, they will need to complete their registered distances (for full physical) or 1km (for hybrid) of their swim at the SAFRA swimming pool and slot that they have selected (either during registration or through “My Profile”).

Participants who are looking to visit SAFRA swimming pool for their virtual swim may refer to this link for swimming pool opening hours & rates: https://www.safra.sg/amenities-offerings/swimming-pools.

Entitlements

All SAFRA Members who sign up for the event will be given a $10 Swim For Hope e-voucher which can be used in participating F&B tenants at supporting SAFRA Clubs (SAFRA Mount Faber, SAFRA Jurong, SAFRA Tampines, SAFRA Toa Payoh, SAFRA Yishun, SAFRA Punggol and SAFRA Choa Chu Kang). This voucher will be valid & available on SAFRA app from 3 Oct 2023 to 31 Dec 2023.
Yes. Each participant will be entitled to one participant tee and goodie bag according to the number of categories they signed up for, as well as a finisher medal upon completion of swim distance. For example, a participant who completed both 1KM category and 15KM category will receive 1 set of participant T-shirt, medal and goodie bag for 1KM and another set of participant t-shirt, medal and goodie bag for 15KM accordingly.
A commemorative event medal with respective distances will be awarded to participants who complete their registered swims, and for the most challenging categories (Open Individual 55KM and/or Team 250KM) finishers will receive a Finisher T-shirt on top of their event entitlements.

Participants may opt to collect their entitlements at the entitlement collection counter available on physical swim days as per following schedule:

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SAFRA Club Dates Time
SAFRA Choa Chu Kang 14 Oct 2023 8am to 8pm
15 Oct 2023
SAFRA Toa Payoh 21 Oct 2023
22 Oct 2023
SAFRA Tampines 28 Oct 2023
29 Oct 2023 8am to 5pm
Alternatively, they may choose to collect the entitlements at SAFRA Tampines from 14 Oct to 13 Nov 2023, between 9.30am to 8.30pm daily.
The t-shirts are ordered based on the sizes participants has indicated upon registration, therefore changing of sizes is not allowed after confirmation of registration.
Kindly write to us at [email protected] and we will assist you accordingly.
Collection on behalf of participant is possible as long as the person who collect has 1) completed authorisation letter and 2) photocopy of NRIC of the participant. Photocopy will not be retained, it is for verification upon sighting only. Entitlement Collection personnel may also request to view the NRIC of the person who collect just as a verification upon sighting as well. Please note that all entitlement collections have to be collected by 13 Nov 2023.

Donation

We target to raise $250,000 for the adopted beneficiaries this year through the accumulation of registration fees collected as well as corporate and individual donations via online platform.

Non-participants can make monetary donations online via the event portal to support their friends who are participating.

Participants who want to make additional donations may do so via event portal, or via cheque (donation to SAFRA Swim For Hope 2023) to SAFRA Tampines, 1A Tampines Street 92 Singapore 528882, cheque payable to “SAFRA”.
Participants may indicate their fundraising target during registration as well as under “My Profile” in the event portal, which they can choose to share to their social media afterwards. When participant click on the share button, a link will be generated and attached to their post on social media for people to click and donate. The amount donated by the people using this link will be accumulated and reflected in the Leaderboard. Crowdfunding can be done by an individual as well as by a team.

All monetary donations to registered charity qualify for tax relief in Singapore. The nett amount donated through donations and crowdfunding will be eligible for tax exemption of 2.5x.

Kindly note that tax exemption is not applicable to registration fee as participants will get entitlements in return.

Have a question?

If you were unable to find the answer to your questions, please feel free to contact us at [email protected].

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